What is a cancellation, no show, or same day reschedule?
If you cancel or do not show up for your visit without calling us 1 business day in advance.
If you reschedule on the same day as your visit date or reschedule with less then 1 business day advance notice.
If you are more then 15 minutes late for your visit.
What happens?
We have a no show fee that the patient will have to pay and/or if you have not been to the Houston clinic ever before you may not be able to schedule with us.
If you are over 15 minutes late we are often not able to see you and it will be considered a no show.
Can I cancel, reschedule, or contact the clinic via text?
Sorry, we do not monitor text messages.
Why we do this?
We try to preserve spots for patients that need them.
We have many patients that need to get in urgently.
If you take a spot you, block it for others who can not be seen.
If you do not give enough notice, we can not fill the spot and others wait longer and suffer more from this action.
If you show up more then 15 minutes late, it puts the schedule back at least 30 minutes. We try very hard to get every patient seen within a few minutes of the scheduled time and this often can not happen if check ins occur 15 minutes late.
We try hard to not double book, overbook, or keep our patients waiting for prolonged period of times in the waiting room. As a result, this provides improved access and a better medical experience for everyone. You do not loose half your day at the doctors office. However, this also produces significant burden to our clinic if you do not show and forget to cancel 24 hours in advance. While we accept most of the financial and logistical costs with providing this benefit to our patients, we do impose a no show policy with no show fees to help maintain access for patients that need our services and to at least partially recover the losses that do result. This policy is described in detail on our website, and we are only billing a small fraction of the actual costs.
We thank you for understanding.
If you cancel or do not show up for your visit without calling us 1 business day in advance.
If you reschedule on the same day as your visit date or reschedule with less then 1 business day advance notice.
If you are more then 15 minutes late for your visit.
What happens?
We have a no show fee that the patient will have to pay and/or if you have not been to the Houston clinic ever before you may not be able to schedule with us.
If you are over 15 minutes late we are often not able to see you and it will be considered a no show.
Can I cancel, reschedule, or contact the clinic via text?
Sorry, we do not monitor text messages.
Why we do this?
We try to preserve spots for patients that need them.
We have many patients that need to get in urgently.
If you take a spot you, block it for others who can not be seen.
If you do not give enough notice, we can not fill the spot and others wait longer and suffer more from this action.
If you show up more then 15 minutes late, it puts the schedule back at least 30 minutes. We try very hard to get every patient seen within a few minutes of the scheduled time and this often can not happen if check ins occur 15 minutes late.
We try hard to not double book, overbook, or keep our patients waiting for prolonged period of times in the waiting room. As a result, this provides improved access and a better medical experience for everyone. You do not loose half your day at the doctors office. However, this also produces significant burden to our clinic if you do not show and forget to cancel 24 hours in advance. While we accept most of the financial and logistical costs with providing this benefit to our patients, we do impose a no show policy with no show fees to help maintain access for patients that need our services and to at least partially recover the losses that do result. This policy is described in detail on our website, and we are only billing a small fraction of the actual costs.
We thank you for understanding.
